Refund & Cancellation Policy

Thank you for shopping with Fashlina. We strive to ensure that our customers have a delightful shopping experience. If for any reason you are not entirely satisfied with your purchase, we’re here to help. This Refund and Cancellation Policy outlines the terms and conditions under which refunds, exchanges, and cancellations are processed for purchases made through our online store.

1. Cancellations

1.1 Order Cancellation by Customer

• Before Shipment: If you wish to cancel your order, please contact us at info@fashlina.com as soon as possible. If your order has not been shipped, we will process the cancellation and provide a full refund.
• After Shipment: If your order has already been shipped, you will need to follow our return procedure once you receive the item(s). Please refer to the Return Policy section for further details.

1.2 Order Cancellation by Fashlina Fashlina reserves the right to cancel any order for any reason, including but not limited to the following:

• The item is out of stock.
• Errors in product pricing or description.
• Issues with payment processing.

In the event of a cancellation by Fashlina, you will be notified via email, and a full refund will be processed promptly.

2. Returns and Exchanges

2.1 Eligibility for Returns To be eligible for a return or exchange, the following conditions must be met:

• The item must be unused, unwashed, and in the same condition that you received it.
• The item must be in its original packaging, with all tags and labels attached.
• The return request must be initiated within 30 days from the date of delivery.

2.2 Non-Returnable Items Certain items are not eligible for return or exchange, including:

• Final sale items or items marked as non-returnable.
• Intimate apparel, swimwear, and undergarments.
• Customized or personalized items.
• Gift cards.

2.3 Return Process To initiate a return, please follow these steps:

1. Contact our customer service team at info@fashlina.com with your order number, reason for return, and any relevant details.
2. Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed return instructions.
3. Pack the item(s) securely, including the original packing slip, and write the RAN on the outside of the package.
4. Ship the package to the address provided in the return instructions. We recommend using a trackable shipping service to ensure the safe return of your item(s).

Please note that customers are responsible for return shipping costs unless the return is due to a Fashlina error (e.g., incorrect or defective item).

2.4 Inspection and Refunds Upon receipt of your returned item(s), we will inspect them to ensure they meet the eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original method of payment. Please note that original shipping charges are non-refundable.

2.5 Exchanges If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item. Exchanges are subject to product availability.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@fashlina.com with your order number, a description of the issue, and any relevant photos. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

4. Refund Processing

4.1 Refund Methods Refunds will be processed using the original payment method. Depending on your payment provider, it may take additional time for the refund to be reflected in your account.

4.2 Partial Refunds In certain situations, partial refunds may be granted, such as for items returned in non-original condition or with missing parts not due to our error.

5. Gift Returns

If you received an item as a gift and need to return it, please contact us at info@fashlina.com. Refunds for gift returns will be issued as a store credit.

6. Contact Information

For any questions or concerns regarding your order, our Refund and Cancellation Policy, or any other inquiries, please contact us:

Email: info@fashlina.com Address: Saket, New Delhi 110019

7. Policy Changes

Fashlina reserves the right to update or modify this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.

8. Legal Disclaimer

This Refund and Cancellation Policy is governed by and construed in accordance with the laws of India. By making a purchase from Fashlina, you agree to submit to the jurisdiction of the courts located in New Delhi, India, for the resolution of any disputes arising out of or relating to this policy.

Conclusion

At Fashlina, customer satisfaction is our top priority. We are committed to providing high-quality products and exceptional customer service. If you have any questions or need assistance with your order, please do not hesitate to contact us at info@fashlina.com. Thank you for choosing Fashlina for your fashion needs.

Note: This Refund and Cancellation Policy applies to purchases made through our official online store only. For purchases made through other retailers or third-party websites, please refer to their respective return and refund policies.